FAQ
Frequently asked questions
Answers about our services, coverage area, permits, quotes and crews. Can't find yours? Call the office or send us a message.
What areas do you serve?
We serve seven states across the Southeast: Alabama, Florida, Georgia, North Carolina, South Carolina, Tennessee and Virginia. Our office is in Aiken, South Carolina, and we are a licensed general contractor in Alabama, Georgia, North Carolina, South Carolina, Tennessee and Virginia. See About.
How does your quote process work?
Send the quote form with the site address and what you need. Your area project manager will contact you within X business days, set up a site survey if the job needs one, and send you a quote. Once you approve it, we take care of permitting and materials and schedule the work.
Do you handle permits?
Yes. Permitting is handled in-house. We help with planning, permits and inspections for canopy work, and we take care of sign surveys, local code checks and sign permits. See how a job runs.
Can my store stay open while you work?
We plan every job to keep disruption to your business as low as we can. Your project manager will go over the plan for your site before the work is scheduled.
Which fuel brands do you work with?
We work with all the major national brands, and with local branded and unbranded sites. Brands we have worked on include 76, Amoco, BP, Chevron, Citgo, Exxon, Gulf, Mapco, Marathon, Mobil, Shell, Spinx, Sunoco and Valero. Running a private-label or unbranded site? Get in touch.
Do you build new canopies, including car wash canopies?
Yes. We design and build new canopies for gas and diesel, and we also build car wash canopies and other commercial canopies. See canopy construction.
Do you fabricate your own aluminum?
We do. New canopies are designed and fabricated by Enloe, and we offer aluminum fabrication as a service. See aluminum fabrication.
What canopy repairs do you handle?
Column and structural repairs, complete re-decking, weather-related repairs, vehicle damage, canopy leaks and gutter cleaning. See canopy repair and maintenance.
Do you upgrade canopy and sign lighting to LED?
Yes. We retrofit old, inefficient canopy lighting with LED, upgrade the lighting inside sign cabinets and upgrade price numerals to LED. See re-imaging and conversions and signage.
Do you survey the site before quoting?
Site surveys are part of our turnkey service. The quote form asks whether you need one, and your project manager will set it up.
Are you licensed and insured?
Yes. Enloe is licensed, bonded and insured, and a licensed general contractor in Alabama, Georgia, North Carolina, South Carolina, Tennessee and Virginia.
Do you use your own installation crews?
Yes. We run 8 to 10 installation crews across the Southeast every week. They follow strict company guidelines, so you know who will show up and the work is consistent from site to site.
What safety programs do your crews follow?
All the equipment and procedures used on your job site are OSHA compliant. Enloe holds API WorkSafe certification and runs a drug-free workplace with a drug testing program.
Do you install signs as well as canopies?
Yes. Signage is one of our specialties: price signs and LED price numerals, EMC displays, channel letters and directional signs, with sign surveys and permitting. See signage.
Who do I contact about billing, material orders or a problem with a finished job?
Use the contact form and choose Billing, Material Orders or Report an Issue/Escalation. Your message goes to our office with the topic at the top. You can also call the office at (803) 648-1714.
Who can inspect my canopy?
For canopy inspections and design failures, see Canopex at thecanopyexperts.com. For repairs, see canopy repair and maintenance.
Have a question we did not answer?
Call the office or send us a message. For a price on a job, use the quote form.